Return

‬1. Receive a faulty item?

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to  immediately with following information:

• Your order number
• Which item is damaged
• Photographic evidence

 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 14 days of the delivery date.

 

2. How can I exchange my item?

If you want an exchange after receiving your items, please send an email to kantar@aliyun.com immediately with following information:

• Your order number
• Which item you want a exchange
• New Product
• Photo of the item

Please note, that if the item has been used in any way, your item cannot be replaced.

The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

All claims for exchange must be made within 14 days of the delivery date.

 

3. I entered the wrong item / shipping address. What do I do?

We can change your item / shipping address before item ship. Just email to skantar@aliyun.com immediately with following information:

•  Order number
•  Wrong item name / shipping address
•  Correct item name and color / shipping address

We are unable to make any changes or amendments to your order if your order shipped.

4.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

 

Refund Policy

1. All return items must be in their original condition and packaging. The original and return shipping costs are non-refundable.
2. Please include a slip with your Order ID number, full name and reason for return inside the return package.
3. Consider insuring the return package in case it is lost or damaged in transit. Autbye is not responsible for items that are not delivered or damaged upon arrival.
4. All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
5. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

6. All claims for exchange&return must be made within 14 days of the delivery date.